If, for whatever reason, you are not tripping over yourself to get down to the beach with your new purchase, we are more than happy to offer you a full refund on all goods returned to us in resalable condition within 14 days of purchase. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.
To return any product, please fill in the enclosed Returns Form that was posted with your order, along with the unwanted items and send to:

Azu’s Leather Limited,

P.O. Box 40227-00100,

Nairobi – Kenya

Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Azu’s Leather Limited. 

INTERNATIONAL RETURNS POLICY

We are more than happy to offer you a full refund on all goods returned to us in resalable condition within 30 days of purchase. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.
Purchases made outside the KENYA may be subject to customs and duty fees which you, the customer, is responsible for and must pay. You are responsible for the postage cost to return your items.
To return any product, please fill in the enclosed Returns Form that was posted with your order, along with the unwanted items and send to:

Azu’s Leather Limited,

P.O. Box 40227-00100,

Nairobi – Kenya
Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Azu’s Leather Limited.

EXCHANGE POLICY 

You can also exchange your unworn items within 30 days of purchase. Should the requested exchange item cost less than the original, you will be refunded the difference. If the requested item costs more than the original, we will contact you via email to secure further payment before posting the new item/s. If the requested exchange item is out of stock, a refund will be issued instead.

FAULTY ITEMS

Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at info@azusleather.com to let us know and then follow the Returns Procedure above.

For faulty items that have been worn/used or returns that are outside of our Returns Policy please email us at azusleather@yahoo.com for further assistance. We cannot make any promises, but we will check it out and may offer a refund at our discretion.

 

WHAT HAPPENS NEXT

We will be straight on the email to you as soon as we have taken delivery of the returned item(s) and have processed your refund. Refunds will be credited back via the original method of payment. Please allow up to 14 days for returns to be processed.